Customizing

Tailor your NPS surveys to your needs

How should my logo look like to fit Promoter Ninja's surveys?
You should upload the largest size of your logo, and the minimum size would be 300x300 pixels. We support PNG, JPG, or GIF image formats.
Thu, 18 Apr, 2019 at 11:09 AM
Can I customize the "Thank You" page?
Yes. The “Thank You” page is the final page a customer sees during their NPS survey experience.  Go to "Personalize survey" and tab on "Than...
Thu, 18 Apr, 2019 at 11:09 AM
Can I send the NPS survey in different languages?
Yes, you can. There are two different ways of doing so, depending on your customers' base. 1- All your customers speak the same language, other than E...
Thu, 18 Apr, 2019 at 11:09 AM
Can I change the subject line?
Yes you can. Go to "Personalize Survey" and tab on "Advanced Customization". You can change the subject line, plus: Reply e-mail Fro...
Thu, 18 Apr, 2019 at 11:09 AM
Can I change the reply e-mail or from name?
Yes you can. Go to "Personalize Survey" and tab on "Advanced Customization". You will have the chance to change the reply e-mail and th...
Thu, 18 Apr, 2019 at 11:09 AM
Can I change the NPS question?
Yes you can, although we suggest you do not change it much if you want to benchmark your NPS score with other businesses.  Go to "Personalize Survey&q...
Thu, 18 Apr, 2019 at 11:09 AM
Can I add a personal text to introduce the email survey?
Yes you can. Go to "Personalize Survey" and tab on "Advanced Customization". You will have the chance to change the intro message, plus...
Thu, 18 Apr, 2019 at 11:09 AM
Can I change the product name that appears in the survey question on a per survey basis?
Yes. You can create as much brands as you need. You will always find them in the header and switch from one to the other:  Each survey can have specific ...
Thu, 18 Apr, 2019 at 11:09 AM